All orders are processed and shipped before 5:00 PM Monday to Friday. Orders received after 5:00 PM will be processed the next business day. Orders after 5 p.m
hours on Friday will be processed on Monday.

All shipping times are estimates provided to us by our shipping partners. Weather or missed delivery attempts can often be a factor in delayed shipments. Also international shipments
may be delayed due to the large difference in customs clearance
of each country. During the entire process after ordering, you can track your order via your watchoutlet.nl customer portal or via the track and trace provided
information to track the status of your order. More information can be found under 'How
am I tracking my order?'. If you have any questions about ordering and delivering a watch on watchoutlet.nl, please contact us during our regular office hours
(Monday to Friday from 9:00 AM to 5:00 PM)

We can cancel an order free of charge if we are informed before 4:00 PM of the day of the order by email info@horlogeoutlet.nl

Yes,watchoutlet.nl is an authorized dealer of ALL brands/watches we offer and they all come with full manufacturer warranties that are respected internationally. All our watches sold are guaranteed 100% authentic, brand new, unworn and delivered in the original manufacturer's packaging. We also offer DEMO watches, this is always clearly stated. DEMO watches, for example, have been used at a trade fair.

All products on watchoutlet.nl are priced in EUR, as we are located in the Netherlands. We will only charge you the exact EUR amount shown at checkout. If you are outside the European Union, any difference in the total amount charged will be due to currency conversion/fees from your financial institution. Please contact them for more information.

When your order has been shipped, you will receive an automated tracking email containing a tracking number. Can't find this tracking email? Create an account on watchoutlet.nl using the email address linked to your order. Go to the "My Accounts" page and click on the order number you want to track. Orders that have been shipped have an order status of 'Completed' and the
tracking number is listed under 'Shipping Details'. If your order does not appear in your account after you create one, please email info@horlogeoutlet.nl for assistance. We aim to answer all emails within 24 hours.

When purchasing our products you have the
possibility to terminate the agreement without giving reasons
January to October for fourteen days and in November and December
for thirty days from the day of receipt of the product. You can
exchange your order for another product during that period or return it and your
have your order refunded. When returning a watch due to a
defect, we request that you first contact us (preferably by telephone).

Always use this when exchanging or returning
of our returns form, which you can download here.


During the 14 day period from January to October and 30 days in
November and December, in order to retain your right of withdrawal, you must
to handle the product and any packaging with care. You can
Only unpack or use the product during this period
to the extent necessary to assess whether you want to keep the product. If
If you exercise your right of withdrawal, you must return the product with all delivered goods
accessories and - if reasonably possible - in the original packaging and
condition, to return it to us. Our full obligation to you in case
You can also read about returns in our general terms and conditions



When returning a complete order, we will refund you in full
purchase amount back. Refund will be made within 14 days after we receive notification
have received that you want to return this product. We do not charge any costs
invoice for the return, but we will reimburse your costs for returning
we do not. We will not accept unpaid mail. You are
responsible for the return shipment and in the event of disappearance of a return
We cannot be held responsible in the post either. We advise you
therefore always return as carefully as possible (preferably by registered mail).
to steer.

Where can I make a complaint about watchoutlet.nl?
submit?

If you have a complaint about watchoutlet.nl, you can
You can submit this via info@horlogeoutlet.nl .
We strive to achieve this within one
within 14 days from the date of receipt. A
Complaints about a product or our service can be filed via a
Complaints form from the website of the Webshop Keurmerk Foundation:
www.keurmerk.info. The complaint will then be sent to both us and the Foundation
Webshop Quality Mark sent.

On the e-commerce platform of WATCHOutlet.nl
Only one coupon code can be applied per order. Coupon codes can
will not be combined with cart level discounts applied to your
order have been applied.

Our watches are included on the website
VAT priced. We will bring you in for shipping via our delivery partner PostNL
The Netherlands will be charged €5.95. Shipping to Belgium costs €7.95
calculated. We will charge a watch with a retail price of €100 or more
no shipping charges to the Netherlands and Belgium.

How do I know if the watch I want to buy is available?
battery powered or mechanical?

The movement type used in the watch
used is listed in the 'Specs' section of each product page. All
Quartz watches need a battery, automatic watches are
powered by manual winding or wrist movement.

My first transactions were declined.
Why am I receiving multiple charges on my credit card account?
displayed?

On your credit card statement you can request temporary authorizations from your bank for the
see a rejected attempt. Your financial institution should have this within a few days
must correct them, as we have not processed them and cannot
process. Please note that there may be a pre-authorization on your
credit card is run to verify funds are available. A
pre-authorization is a temporary hold to verify that funds are available
available when you place an order. If your transaction fails,
your credit card may be authorized, but that doesn't mean it will
costs have been charged. There is no need to contact
customer service to remove a pre-authorization. If you need help
when removing a pre-authorization from your
credit card transaction history, please contact your bank or financial
institution.

Coupon codes can be used during checkout
are entered. Enter your coupon code in the 'Coupons' field and click 'Apply'.
Your shopping cart total will be reduced by the value of the coupon code.

Yes, you can buy brand new, unworn watches
that were purchased at watchoutlet.nl, within the return period of 14 days
exchange for store credit. Unfortunately we cannot provide a refund for
gifts. When exchanging or returning, always use our return form or exchange form, which you can download here .

In most cases your watch will have one
instruction booklet for all specific functionalities included. Some brands do not offer a printed manual, but
make the manuals available for download on their brand website. On the
website ofwatchoutlet.nl you will also find more information about your specific
watch.

Most watch batteries last more than two
last for years from the moment they are first put into the watch
placed. If the watch stops functioning, this is why
most likely due to a prematurely discharged battery cell that needs to be replaced
become. Any qualified local watch repair shop, jeweler or
watchmaker can replace the battery for you. Please visit our contact page if your
battery is empty within the first 30 days.

Water resistance indicates how good a
watch is sealed against the ingress of water. Usually it works
accompanied by an indication of the static test pressure to which a sample of
newly manufactured watches were exposed during a so-called leak test.

3 ATM = Not intended for exposure
water

5 ATM = Splashproof, suitable for washing hands or light rain

10 ATM = Water sports, suitable for swimming, surfing etc.

20 ATM = Diving, suitable for extreme ocean depths

Horlogeoutlet.nl is not liable for this
a defective watch that has been exposed to a higher indication than indicated
in the specifications.

Can I place a special order for
a brand thatwatchoutlet.nl does not have on the website?

watchoutlet.nl has a careful
curated collection of brands that we carry on our site. If you don't have a brand
on our site, unfortunately we don't have it. We are open to it
considering new and interesting brands. You can find new brands/collections
propose to watchoutlet.nl via our contact page.

We have it for a limited number of brands
spare watch straps in stock. You can order all other watch straps directly
obtain by contacting the brand/manufacturer.

All brands we offer are supplied
with an international manufacturer's warranty. All warranty issues must
are handled directly with the watch manufacturer. That is why we advise you that
you keep your electronic invoice as proof of purchase at a
authorized retailer. Please contact the manufacturer directly
via the information in your warranty booklet or on the manufacturer's website
the full warranty conditions and repair instructions. Normally
the manufacturer's warranty does not cover: battery, crystal, strap or bracelet; damage as
due to improper handling, lack of care, accidents or normal
wear; damage due to contact with objects; water damage.

We aim to process your exchange/return as quickly as possible
to be processed as soon as possible, but this can take up to 14 working days. In
In exceptional cases it can take up to 21 working days. As soon as your return
has been processed, you will receive a message from us by e-mail.

Please contact us within 48 hours of receipt
Contact us at info@horlogeoutlet.nl for further support. We take care of it
that you will receive a working watch. You can include a brief description and a
Add cell phone photo of the watch/damage to help guide the process
accelerate. If any defects occur after wearing the watch, please contact us
please contact the manufacturer to file a warranty claim.

Unfortunately, manufacturer warranties do not cover replacement
of crystal and parts that have been accidentally damaged or not on the
have been handled correctly. Please contact the manufacturer for one
service center near you to have your crystal replaced.
Horlogeoutlet.nl has no control over the prices/costs of the
service center. Most local, qualified watch repair shops
can replace a crystal for a small fee.

We do not maintain watches at watchoutlet.nl. You can contact your manufacturer directly
watch for a list of service centers in your country.